Common Queries

Got a question? We've made life easier with answers to all our FAQ's in one place. If you still need assistance we are here to help.

 

How long can I expect my bracelet to last?

Every bracelet comes with a complementary extension chain to make it last at least through the next size. Our collections are made from natural freshwater pearls, Swarovski elements, gold-filled and sterling silver jewellery findings to ensure that your product lasts a long time.

Will my bracelet lose its colour in water?

All the elements we use will not lose their colour when put in water. However, we state clearly on our care card not to bathe with your bracelet, as this is likely to damage the beading wire. Princesa does not take responsibility for bracelets that are worn in water, and will not be able to restring bracelets that have broken as a result of wear and tear caused by water.

What is your return policy?

What are your payment options?

Baby grown out of her Princesa bracelet? Be in touch with us to hear more about our resizing service.

We are confident in the quality of our jewellery and offer a 30-day money-back guarantee (on unworn items) if you are not entirely satisfied. To return a bracelet, contact us and we will advise you on how to proceed.

Do you offer gift cards?

Yes we do. Just head over to 'gift card' to see the options.

Paying for your Princesa bracelets is now easier than ever! We accept online secure payments and PayPal payments. All our products are priced in NIS. However, for your convenience we have added a currency converter to our website which enables you to view our products in the currency of your choice. If you wish to pay in GBP or USD you may do so using our PayPal link.

Can my bracelet be made bigger?

Let us know what we can help you with and we’ll be in touch as soon as possible.

How do I know which size to choose?

We hand make every bracelet to fit your princess. Therefore, we recommend you measure the princess' wrist in order that you can choose the correct size for her. An easy way to do this is with a flexible tape measure. Alternatively, you can use a string and a ruler.

Otherwise (and if you are buying a gift), you can choose your preferred size from our drop-down list. The sizes there are according to our universal guidelines and are quite general so we really recommend measuring her yourself if possible to ensure a perfect fit.

Are your bracelets strong enough for a toddler?

Safety is our top priority. This is why we use the best beading wire which ensures flexibility and at the same time durability. The wire we use has a breaking point of over 26lbs (7.7kg). We also use other jewellery making findings to help minimize the effect of abrasion and daily wear & tear. Every bracelet goes through a durability test to ensure it is secure. 

Disclaimer: The child's guardian is responsible for her safety and the misuse of our products.